Contact Us
Contact Us
We Make Cool Sh*t. We Also Answer Emails.
If you’ve got a question, concern, or order issue — we’ve got you.
But to keep things fast, fair, and actually answered…
? ONE WAY TO GET HELP
That’s it. That’s the list.
All customer service is handled exclusively by email so your issue is:
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Logged
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Tracked
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Answered by a real human
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Not lost in the social media void
Email us for:
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Order status & shipping updates
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Returns & exchanges
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Warranty claims
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Product questions
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Billing or account issues
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“Hey man, what’s going on with my order?”
We monitor this inbox daily and respond as quickly as possible.
❌ What We Don’t Use for Support
We love memes. We don’t love missed messages.
Customer service is NOT handled through:
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Phone calls (there is no support phone number)
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Text messages
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Instagram DMs
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Facebook Messenger
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Website chat
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Comments on posts or ads
Messages sent through these channels will not receive a response.
? If you need help, email info@fattac.com. Period.
? Texts = Marketing Only (Read This)
Want shipping alerts or deals?
Text “JOIN” to 708-498-8661
This number is used only for:
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Order confirmations
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Shipping & tracking notifications
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Product drops & promotions
? Do NOT call or text this number for help.
It is automated and not monitored by customer service.
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Reply STOP to opt out
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Reply HELP for automated info
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Message & data rates may apply
⚠️ CUSTOM & BUILT-TO-ORDER NOTICE
(The Legal Stuff That Saves Everyone a Headache)
Many FATTAC products are handmade, built-to-order, or custom produced.
Production Timeline
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Most custom orders are completed in ~14 business days
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Production may take up to 30 days depending on:
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Order volume
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Holidays
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Material availability
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This timeframe applies before shipping and does not include carrier transit time.
✅ AGREEMENT AT CHECKOUT (Yes, This Is Binding)
By placing an order with FATTAC, you expressly agree that:
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Your order may require up to 30 days for production and fulfillment
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Delays due to holidays or high volume are not grounds for cancellation or dispute
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You are purchasing a custom / made-to-order product, not an off-the-shelf item
This agreement is accepted at checkout and is enforceable under our Terms & Conditions.
? CHARGEBACK & DISPUTE POLICY (Please Don’t Be That Guy)
Initiating a chargeback, payment dispute, or reversal before the 30-day production window has passed is considered:
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A violation of our Terms & Conditions
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A failure to allow reasonable time for fulfillment of a custom product
Early disputes may result in:
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Immediate order cancellation
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Loss of warranty eligibility
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Denial of refund or replacement
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Evidence submitted to your payment provider showing:
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Custom-order status
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Disclosed production timeline
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Checkout agreement
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We actively contest chargebacks that violate this policy.
? REQUIRED FIRST STEP BEFORE ANY DISPUTE
Before contacting:
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Your bank
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Your credit card company
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PayPal or any payment processor
You must contact FATTAC first at:
Most issues are solved faster this way — and it keeps everyone squared away.
(For the Speed Readers)
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Email = support
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Texts = marketing only
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No phone support
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Custom gear takes time (14–30 days)
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Don’t file disputes early — email us first